🔄 Refund & Returns Policy – Optizo LLC

At Optizo LLC, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’ve made our Refund & Returns Policy simple and transparent.

Last Updated: August 2025

📅 30-Day Return Window

You may return most items purchased from us within 30 days of receiving your order.

To qualify for a return:

• ✅ Item must be unused and in original condition
• ✅ Original packaging must be intact
• ✅ Proof of purchase (order number, invoice, or receipt) is required

🚫 Non-Returnable Items

Certain items cannot be returned for safety or hygiene reasons, such as:

• ❌ Personal care and hygiene products (if opened)
• ❌ Perishable or consumable goods
• ❌ Gift cards or digital products

📦 How to Initiate a Return

Returning your item is simple:

1. Contact us at info@optizollc.com with your order details.
2. Our team will provide a Return Authorization and instructions.
3. Ship the item back to the return address provided.

💸 Refund Process

• 💳 Refunds are issued back to your original payment method.
• ⏳ Please allow 5–10 business days after we receive your item for processing.
• ⚠️ Shipping costs are non-refundable (unless the return is due to our error).

🔄 Exchanges

Want to exchange your product? No problem!

• If the item is available, we’ll ship the replacement once we receive your return.
• If it’s out of stock, we’ll issue a full refund instead.

📬 Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, contact us immediately. We’ll:

• ✅ Cover the return shipping costs
• ✅ Send a replacement at no extra charge, or
• ✅ Issue a full refund — whichever you prefer

📞 Need Assistance?

We’re always here to help with your return or refund:
📧 Email: info@optizollc.com
📞 Phone: +1 214 639 8350

⚡ Optizo LLC – Hassle-Free Shopping, Guaranteed. ⚡